Question 1

How do I install a map correctly?

Accepted Answer

Follow our installation guide for step-by-step instructions and fixes for the most common issues. If you need further help, open a ticket on Discord and we'll guide you through it.

Question 2

Do you offer refunds?

Accepted Answer

Refunds are only available within 7 days of purchase if the issue is confirmed to be on our side and we’re unable to fix it. We do not offer refunds for setup issues, incompatibilities, or change of mind.

Question 3

Is your content optimized for low-end PCs?

Accepted Answer

Our interiors and textures are built with performance in mind and are optimized to run smoothly on a wide range of systems, including lower-end PCs. However, performance can vary depending on your server setup and other resources in use.

Question 4

What FiveM/FXServer version do I need?

Accepted Answer

All our releases are built and tested against the latest recommended FXServer build. If a product needs anything beyond that (a specific artifact version or a resource dependency like ox_lib), it's listed on that product's page.

Question 5

Can I use a map on multiple servers or resell it?

Accepted Answer

Each purchase is licensed for use on your own server(s) only. Reselling, redistributing, or leaking the files to other creators is not permitted. See our Terms of Service for the full license terms.

Question 6

Why do I need to join Discord for some products?

Accepted Answer

A few products (like Chop Shop) are exclusive to members of our Discord server. If a product needs this, you'll be prompted to join and verify your membership the first time you try to add it to your basket - it only takes a few seconds, and you won't be asked again after that. Verifying only checks that you're a member of the server; we can't see your messages or DMs, and we can't post or act as you. You can revoke access anytime from Discord's own Settings -> Authorized Apps.

Question 7

How do I receive my files after purchase?

Accepted Answer

Checkout is handled by Tebex. Once payment is complete, your files are available instantly from your Tebex account, with no waiting and no manual delivery.

Question 8

How does the interactive map view work?

Accepted Answer

On the Products page you can switch to Map view to see exactly where each interior is placed in the world before you buy, so you know where a map sits in your city.

Question 9

How can I get support for content-related issues?

Accepted Answer

Join our Discord community. We're happy to provide support, answer questions, and hear your suggestions for future content.

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